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= = = = =**The Brief**=

The training department of your Department store, XYZ, has mandated our team to present a comprehensive package for training salespeople to deal with complaining clients. The aim of this package will be to train salespeople to use a process in speaking with clients and to use the same process in their personal Anger Management strategies.


 * Audience for this Proposal **

This proposal is aimed at presenting a high-level description of our solutions to the training department management. Each page deals with a particular section of the global package and the Rationale provides the theory that supports the choices that have been made. = = = = =Who we are=

**Pamela Brañas** Educational Designer experienced in training and development for eLearning platforms in higher education sectors.

**Nicola Wilford Fehlmann** Educator/Psychotherapist extensive experience in developing and designing adult training packages in the private sector.

Paul Herron
Curriculum Advisor/Designer/Educator with over twenty years experience in the public and private sectors.